Before you decide that I'm a disgruntled employee (yes, yes I am), please note that I am not using anyone's names, nor am I disclosing the name of the hellhole in which I worked. That has to count for something, right?
January 20, 2011
Let me give you an example of why I hate customer service. I emailed someone today to tell them that their issue has been fixed, and this was her email response to me.
"So. . . . What’s the answer to the question? Why did this happen and how was the issue resolved? And have you checked that it’s fixed on other pages? I was expecting a more complete response."
And I sort of wanted to google her home address, show up on her front door step, take a big pile of dog crap out of the yard, and rub it in her face to "teach her a lesson" about what it means to employ professionalism and courtesy in the workplace, but instead, I sent her a very very sweet email telling her how very sorry I was for being the dumbest person in the whole wide world who wasn't smart enough to be in a service position.
Am I the only person on earth who feels like EVERYONE IS GETTING ON MY NERVES RIGHT NOW?!?!?!? If only I could blame it on PMS. But I can't. It's just me.
January 24, 2011
I just received an URGENT email telling me that I had to URGENTLY fix something. The issue was this:
"Kimmie just came up and told me that there was a spelling error in the disclaimer of the site. There is a lower-case ?C? in the word ?care? and it needs to be upper case."
ARE YOU EFFING KIDDING ME?!?!?!?!?
When I think of URGENCY, and CRISIS, and IMMEDIATE, I think of suicide, or school shootings, or terrorism, or international crises.
Even at this stupid job, I think of urgency as someone's entire website being down, or someone's information not showing up.
A lower case c?